General Information

PROFILE

Google WorkSpace Senior Consultant, Senior Deployment Engineer and Email Delivery & Security SME, Senior Solutions Engineer highly skilled in Google WorkSpace.

Google WorkSpace Certified Administrator, Certified Google WorkSpace Deployment Specialist, and Google Cloud professional Collaboration Engineer. Also certified as AODocs deployment Specialist. Bilingual in the French and English Languages with advanced skills in change management, training, and customer service. Successfully led hundreds of complex Google Workspace projects, including large-scale migrations and security initiatives for organizations with over 25,000 employees. 

My expertise spans a wide range of systems, including transitions from IBM, Microsoft, Box and Dropbox to the Google ecosystem.

ACADEMIC BACKGROUND

MS Computer Sciences                                                                                               2008

C & E American University        

 Lebanon

MBA in Strategic Management (3 courses left) 

Davenport University   2009

USA

Bachelor's Degree of Management & Information Systems 

C & E American University                           2006

Bachelor’s Degree of Computer Technology (Programming)  

IPNET Institute Beirut   2005

EXPERIENCE SUMMARY

Google WorkSpace Solutions Manager, SE Cloud Experts                                                             

Montreal, Quebec

Apr 2024 -  Current

Manage the Google Workspace professional services, lead the solutions engineering, delivery, and support teams.

WorkSpace Solution Architect, Pythian                                                              

Montreal, Quebec

Aug 2022 - Apr 2024

Design and provide new and existing solutions for Google Workspace integrations and initial deployments including security audits and migrations from different platforms. Project and technical management for sensitive projects. Work with the sales and marketing teams to identify and scope new opportunities. Create templates and procedures for the delivery team to execute projects efficiently.

Google WorkSpace Consultant and Deployment Engineer/ Email security SME, APPDIRECT                                                              

Montreal, Quebec (Remote-contract)

May 2021 - Aug 2025

Integrate companies to the Google WorkSpace instance of Appdirect from different platforms. Data migration, security and email configuration. Provide training and support for smooth transitions from legacy systems to Google WorkSpace. 

Google WorkSpace Senior Cloud Consultant and Deployment Engineer, Onix Networking                                                               

Montreal, Quebec

Nov 2018 to April 2021

Onix Networking is a leading Google Premier Partner, in which they deploy Google WorkSpace to businesses, educational institutions, and government agencies as well as consulting in cloud computing platforms, migrations, and integrations. I worked with multiple clients to deploy Google WorkSpace within their organizations and provided help for smooth transitions from legacy systems to Google WorkSpace. 

Experience includes:

• Google WorkSpace account administration

• Google WorkSpace deployment

• Advanced Gmail security and spam control

• Advanced knowledge of Google WorkSpace core products

• Google migration and sync tools

• Google APIs and basic regex expressions

• Advanced troubleshooting for Google Groups, Meet, Vault, Gmail web UI and delivery

• Google Workspace security Audit

Technical Coach/Team Leader for the Google WorkSpace Premium Support Team, previously a Google Google WorkSpace Email Solutions Senior Specialist,  Telus/Google 

Montreal, Quebec

Nov 2011 to Nov 2018

• Provided best in class technical support and customer service skills to Google Workspace administrators.

• Provided and lead the next level of effortless customer experience to Google’s biggest Google WorkSpace customers

• Provided proactive case management and a professional attitude

• Participated in many training initiatives including: 

  • Different Google WorkSpace advanced product training sessions with Google

Technical Solution engineers and Google software engineers 

• Team Manager advanced training and courses 

• Customer Effortless Experience training by CEB 

• Several Telus Future Leaders Forums 

• Google Apps Certified Administrator 

• Email Support Master 

• Courses for Google Apps Specialist

Multi-project trainer/Master Trainer for Bell Internet,  IQT Solutions

Laval, Quebec

March 2010 to July 2011

• Gathered the necessary documentation for presentations

• Determined learning objectives for the team

• Selected the best strategy and the best tools used for learning 

• Prepared the tasks to be completed and set time frames. 

• Motivated, encouraged and supported the team

• Provided quality control

• Checked and evaluated the progress of employees

• Generated performance reports for managers

• Trained (proactive coaching) and supervised staff in operations 

• Provided training for new employees in operations 

• Ensured ongoing training regarding new products and systems

• Participated in many training initiatives including: 

  • Courses for Master Trainer 

  • Courses for Corporate Trainer

Selected accomplished projects

• Ville de Montréal (2019): Led a large-scale deployment and migration project, transitioning the entire organization from IBM to Google Workspace. Executed full Google Workspace Security Audit and advanced email security project.

• Cogeco(2020): Managed the end-to-end deployment and migration from a Microsoft environment to Google Workspace.

• Whirlpool(2021): Executed a specialized project focused on enhancing the organization's email security within the Google Workspace platform.

• Uber(2023), Nesto(2025), AppDirect(2022-2025), and others: Served as a lead Google Workspace consultant, responsible for strategic guidance and project execution for numerous deployments from various legacy systems. Executed full Google Workspace Security Audits

• Sidlee(2025): Managed a critical data migration project, successfully transferring all corporate data from Dropbox to Google Drive. Executed full Google Workspace Security Audit.

• BRP (2026): Served as a Google Workspace consultant, responsible for strategic guidance and project execution for numerous deployments from M365, complex email routing configuration and coexistence.